DELIVERY AND RETURNS
Against each product on the website, an approximate time for shipment has been provided (3-5 working days); which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.
All orders sent by us are fully insured at no extra cost to customers.
In case of loss of order while 'in transit', trademela shall re-process the order.
However, trademela shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the courier agency at the address provided by the customer at the time of placing of order.
Delay in Shipment
Time to ship mentioned on our website against each item is indicative (3-5 working days) and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis. If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.
We have 7 days return policy. You can get a full refund of your order value, if intimated within 7 days of delivery.
We do not accept returns in the following cases:
• Item is used or not returned in original condition
• Damages due to misuse of the product.
• Incidental damage due to malfunctioning of the product.
• Any consumable item which has been used or installed.
• Any damage / defect which are not covered under the manufacturer's warranty.